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Company Profile

Company Profile

Company Profile

Callbox is an industry award-winning full service sales and marketing firm. With more than a decade of sales and marketing experience under its belt, Callbox has been consistently recognized as a leader in providing global market access via direct marketing, web marketing, sales support, database services and advanced salesforce management.

Company History

In 2004, a small business startup in downtown Los Angeles was making strides when it decided to set up operations in Iloilo, back then a sleepy little city south of Manila in the Philippines. Operations, though, were far from sluggish as Callbox started receiving calls as an inbound call center with less than 20 people that first year, and a year later, transitioned into outbound marketing. Since then, it hasn’t looked back – additional operation centers in Singapore, Australia, Malaysia, and the UK were built, further expanding its market share. Now, Callbox has over 700 employees in 2 locations (Iloilo and Davao), serving hundreds of Global 2000 companies from more than 20 countries around the world.

The Red Dot Inception

In February 2009, the Callbox Singapore office was incorporated. However, two years before the official launch, Callbox had already been booking appointments and generating leads for clients in the Lion City, from its Philippines site.

Business Objectives

Callbox is committed to delivering focused and quality sales efforts to its clients while always putting into account the unique needs of each company being served. With Callbox, a client’s business objectives and obstacles are of prime importance in uncovering the best solution, may it be in the form of putting up a stellar sales team, developing an effective selling process, or utilizing a necessary tool to increase effectiveness.

Recognitions by the Industry

Callbox has been a perennial awardee for the most part of the last decade, with honors including:

2008 Top Outsourcer of the Year
1st in Percentage Growth of Sales Revenue
2nd in Number of Business-to-Business Agents
Top Outsourcer Awards, Contact Center World

2010Top SMO Service Provider
Based on Customer Satisfaction Ratings across Nine Performance Criteria
Leading Provider of Outsourced Sales and Marketing Services, The Black Book of Outsourcing

2011 Top 50 Teleservices Agencies
12th in the US Market
10th in the International Market
Top 50 Teleservices Agencies Ranking, Customer Interaction Solutions Magazine

2012, 2013 and 2014 Ranked No. 1 in Sales Lead Generation Services
Overall quality score of 9.98 out of 10
Categories: Lead Generation, Tracking, Reporting, and Help & Support
TopTen Reviews, TechMedia Network

Adaptation Equals Greatness

Callbox has also been in the forefront of innovation and keeping up with the industry’s rapid advancements in technology. The company’s very own client relationship management platform, the Callbox Pipeline, was developed during the company’s early years and has since flourished into a multi-functional, world-class business tool.

Rom Agustin, founder and CEO of Callbox, has long been the impetus behind the company’s unwavering thirst for excellence and innovation. And he’s just getting started.

I know for a fact that Callbox will do something even more amazing and great in the years to come,” he said in his speech. “We have made so many changes to our business, our services, our tools, and to the way we project ourselves to the public eye. We constantly reinvent ourselves again and again and will continue to do so every single year in the future.

Beyond the Business Walls

Rom has also stressed his commitment to expand the company’s corporate social responsibility into a much bigger scale. Callbox has done its share of giving back to the community through various charitable activities — something that has become part of the company’s DNA through the years — but Rom wanted something more long-term and sustainable. As part of this commitment to sustainable assistance, Callbox has launched All Above The Line, its corporate social responsibility program that aims to alleviate and eventually help to eradicate poverty in the local community.

We innovate, we create and we never stop.

Change has become our daily mantra. What difference would our services and technology bring to our client’s business, and what better way to do things today than yesterday, are questions that should be answered in each meeting as we conjure ideas, brew concepts, and turn them into useful tactics.

Our CEO Rom Agustin strongly believes that in the years to come, Callbox will do something even more amazing and great.

We are always looking to improve and reinvent ourselves; that’s the Callbox culture that has made us extremely successful,” he said. “And we will continue to do so every single year in the future.”

Company Details

USA
4924 Balboa Blvd., #353 Encino, CA 91316
+1 888.810.7464 Toll free
+1 310.439.5814 Direct line
+1 310.862.6762 Fax

Australia
Suite 83, 89-97 Jones Street Ultimo, NSW 2007 Australia
+61 2 9037 2248

Singapore
1 Scotts Road #24-10 Shaw Centre
Singapore 228208
+65 3159.1112

Malaysia
No, 346A, Lorong Kedah, Block C Taman Melawati, 53100
Kuala Lumpur, Malaysia
+60 3.2772.7370


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Call us right now

USA
+1 888.810.7464 Toll free
USA
+1 310.439.5814
UK
+44 20.74425066
Australia
++61 2 9037 2248
New Zealand
+64 9.9143122
Singapore
+65 3159.1112
Malaysia
+60 3.9212.5776
Hong Kong
+852 3.6786708

About Us

Founded in 2004, Callbox has evolved into a specialist provider of Multi-Touch Multi-Channel Marketing solutions for businesses and organizations worldwide. Its core competencies include Lead Generation, Appointment Setting, Lead Nurturing and Database Services, delivered through its proprietary marketing automation platform, the Callbox Pipeline.

Callbox enables companies gain a foothold in their priority markets by initiating conversations with decision makers through the efficient and intelligent use of targeted touchpoints over six channels: voice, email, social, chat, website and mobile.

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