Successful people are the ones who see, hear and feel things above the standards. They have the power to turn challenges into opportunities, and each declined sale, a learning curve to productivity. Steve Cody, Co-Founder of Peppercomm speaks of three very successful salespeople and how they learn, build and nurture customers.
Restaurateur, Massimo Biberaj, studies his customers through their eyes. Each night, he welcomes every diner eye-to-eye.
I read the whites of their eyes. It tells me whether they want another glass of sauvignon or to engage in conversation with me or simply to be left alone.
Biberaj emphasized that trust is important to a salesperson’s success.
Wells Fargo Advisor, Steven L. Nadell, on the other hand, is not an email person but prefers to engage in a worthwhile conversation with clients face-to-face.
Nadell does not believe in pursuing customers.
Modesto G. Gonzales, manager at Garmany, a Red Bank, New Jersey, clothing store, is also an expert in in-person interaction, but more of ears-over-eyes.
Gonzales knows his timing on customers
Here are some more thoughts from the three sales experts:
– Massimo Biberaj
– Steven L. Nadell
– Modesto G. Gonzales