7 Inspiring Quotes from Famous Asian Entrepreneurs that Appointment Setters Should Live By


Appointment setting may seem a comfy job, but very challenging. To keep a steady momentum, one should have self-motivation – something that would add excitement to “do”, and  “learn” things..


Below are 7 inspiring quotes from famous Asian entrepreneurs that an Appointment Setter should live by:

Yoshikazu Tanaka Quote

I think the number one advice I can give is – you just have to start it. Just get your feet in the water and do it. I learned a lot from just trying it out.”Yoshikazu Tanaka, GREE

A cup of coffee and happy thoughts will energize your mind and body to go through the day’s work.

Pull up all your online resources and prepare materials before you start calling: phone, headsets and campaign script. Not to forget, proactively ask your Team Leader for any new instruction or update. A quick chat will spice up your mood.

Related:  To Use or Not to Use a Script?


02 Le hong Minh Quote

“You need to love your work, and work hard at it…Constantly ask yourself, what is the most important thing to you right now.”Le hong Minh, VNG


Love your work – it’ll show in the numbers.

A 180 – 230 calls quota everyday is haunting. If that seems huge, lighten up by breaking it down into smaller fractions of 25 – 30 calls/hour. You’ll surely be able to keep up with your other quotas  for the day, and rid yourself of heart attack. 

Love your work and reach your sales numbers!


03 Firdhaus Akber Quote

“Why be so concerned about failure? If you fall down, pick yourself up and try again. Just keep trying, there’s no one who will fail forever.”Firdhaus Akber, Streetdirectory

“failure”  should never be capitalized.

If you didn’t get any appointment yesterday, do a quick reboot in 3 easy ways:

  • Check your “follow – ups” callback the warmest prospects
  • Review your “sent” folder to be sure that prospects who requested for information have been sent reference materials to
  • Lastly, delight yourself in the idea that prospects who declined an appointment with you yesterday are likely to say yes today. So grab all the chances that the day brings.

 Searching for a New Hope in Lead Generation? Take it from Star Wars Stormtroopers



04 Masayoshi Son Quote

“Do not be bound by this age; aim to create a new age that will delight people throughout the world.”Masayoshi Son, Softbank

Are your current skills not enough to improve your performance metrics? Well, your team’s will likely be the same if you don’t do something..

Get yourself some skills makeover in 3 simple steps:  

  • Learn new knowledge by submitting yourself to up-trainings
  • Solicit feedback from leaders and colleagues to collaborate those with your calling techniques.
  • Empower yourself with Positivity – turn “bad calls” into subjects for learning, and the “good calls” into knowledge and experience.  


05 Sachin and Binny Bansal Quote

“The core of any business is to earn money. You have not done your job well until you find a stranger who is willing to open his/her wallet to give you money for the services/products that you are offering.”Sachin and Binny Bansal, Flipkart

We work for money – that’s practical truth, but I’d like to add “value” to it.

Appointment setters may have to get through some incredulous gatekeepers in order to speak with about 40 decision makers in a day. Out of the 40 Dms, 1 may get very interested and say “yes” to a meeting.

Good job! You might ask why the commendation?

Think not of how many prospects you spoke with today just to book 1 appointment, instead look at  the value of adding business  to your patron’s list by just booking 1 prospect.


06 Terry Gou Quote

“I never think I am successful, If I am successful, then I am retired.” Terry Gou, Foxconn  

Do more, think less.

Book as many appointments until the end of the shift, and do the same in the following days. The number of appointments you could get today may differ with tomorrow’s or the next day, so it is best to bank in to your performance metrics at the your energy peak.

Do not resolve yourself in the idea of success for a day’s work only, if you do, complacency will sink in and performance density will be lost.     


07 Lee Kuan Yew Quote

“Life is not just eating, drinking, television and cinema. The human mind must be creative, must be self-generating; it cannot depend on just gadgets to amuse itself.” Lee Kuan Yew, PM, Singapore

It’s amazing how technology has evolved: self-driving car, smartwatches, and drones dancing to Beethoven’s “Symphony No.5.(Huffington Post). Many businesses have joined-in, keeping up with the competition through automation by advancing technologies on crm, nurturing tools, and integrated dialers. By the way, none of those new inventions were self-made; and the dancing drones were controlled by the Intel Corp tech ground crew.

That simply tells us that we ought to interminably learn new knowledge, acquire skills, and innovate bigger ideas to run on life’s daily demands.    

Let this be your marketing guide in venturing into business this 2016!

As an appointment setter, or whatever course you’re maybe in now, you have to set the best goals, “do” things, “learn new knowledge”, in order to get favorable results and combat adversities.


As the old Chinese proverb says, “The diamond cannot be polished without friction, nor the man perfected without trials.”


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How to Foster Commitments that can Improve Appointment Setting

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How to Foster Commitments that can Improve Appointment Setting

Every B2B partnership entails long-lasting implications. From lead generation to appointment setting, each component that fosters such bonds promise a steady stream of consumer demands as well as revenue. The last thing a company wants in this respect is a weak relationship.

Parting from high profile B2B leads at the earliest phases of direct engagement is heartbreaking as much as it is devastating to one’s image among potential prospects. Without nurturing your prospects, you will obviously fall far from achieving conversion goals. Other than that, it strikes a very hard and demoralizing blow right in the heart of your lead generation campaign. You might as well consider a total revamp of your appointment setting strategy, but this will only involve a lot of time and resources just to attain the most appropriate of plan. ROI maximization couldn’t be possible at this point.

Thus, B2B marketers should exert extra effort in building adamant relationships with their B2B leads. Without a doubt market research and analytics tools contribute a good deal towards formulating an effective telemarketing campaign. But more often than not, the way you engage your prospects and build long-lasting relationships that go well beyond the purchase phase is a potential game changer.

Here are ways that telemarketing teams could apply to achieve better customer rapport.

Aim for better appointments, not conversions. 

From experience, B2B marketers point out that some appointment setting failures are caused in part by focusing too much on the future. The problem lies mainly in the idea that long-term goals in the form of conversions are more important. What they seem to overlook is the fact that enhanced customer engagements are the real drivers towards attaining these goals.

Improve the leadership skills of your appointment setters. 

People outside the B2B world find telemarketing easy. In reality, it’s not. Picking up the phone and contacting your prospects involves a high level of sophistication and discipline that parallel military traditions. Leadership skills are crucial to the overall health of your lead generation telemarketing campaign. And your appointment setters need to be inculcated a good amount of authoritative vigor in goading prospects to commit.

Be specific in your offers. 

Everybody values his or her time. And your prospects might not be satisfied with all you’re boasting about “optimization” and “maximization.” If anything, they want a reason why they want to have you as their service provider in the long run. Boasting just doesn’t help, and so are details that are irrelevant to their real needs. In appointment setting, you will need to focus your discussions on the things that matter to your target.

Having your prospects commit can be a very difficult process. But outsourcing your marketing processes to a reliable B2B lead generation company can help overcome the intricacies and allow revenue growth based on better B2B relations.

How to Manage Your Appointment Setting Team Like Baseball

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How to Manage Your Appointment Setting Team Like Baseball

If there is one thing that can be said about baseball, it has a lot of connection with managing a business. Sure, swinging a bat or catching a ball is all sport to you, but the underlying principles can be transferred into business. Among the lessons that you can glean from it deals with managing your marketing team, like in your appointment setting campaign.

Just like baseball, you need to know a few important things before you start generating useful sales leads for your business. Among these are:

Looking at the numbers, but relying on instincts – just like the time when Girardi replaced all. Star baseman Rodriguez in the 9th winning with Ibanez in order to hit a homerun (due to gut feeling), businesses owners should also use the numbers to get a clear picture of their market. But when the time requires it, you should also learn to trust your instincts.

Make the choice and stand by them – making that sacrifice play, or a trade from another team, can be painful, but the only way you can tell whether you made the right choice or not is at the end of the game. Do not falter in your business decisions and see it through the end. That lead generation gamble might pay off.

Keep calm and keep going – just like a baseball game, there is no fool-proof plan. One thing or another can affect your B2B leads operation, and it is your job to stay calm and plan your next step.

It also helps if you can choose the appropriate marketing medium for the job. Be it social media or telemarketing, you have to ensure that this is a match for your business.

Five Tips in Effective Appointment Setting

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Setting up an appointment may sound easy but once you get to be the person on the phone, talking to the customers might not sound like what you expected. However, there are tips to effectively set an appointment.


    1. A Call Always Work Out With a Plan

Most call centers follow a call flow, in order to take control of the call. A call flow is mainly a checklist of all the necessary and relevant information that must be shared to the customers. And most importantly the list should include the order of how the conversation should flow that way the call is organized and not stray too much off of the topic.

    1. Smile through your Voice

When talking to a person face-to-face, if you want them to listen to you, you smile. You want to sound and look friendly. Over the phone, you can’t see the customers; however smiling will still make you sound friendly. It is easier to communicate if the line is clear and effortless. Make them feel comfortable with the conversation. If you sound nice it is easy to convince people.

    1. Impress the Customer

Every sales call is like a meal, there has to be a sumptuous and tempting main course. In a sales call you have to have an offer that a customer can’t say no to. The tricky part is how to build up the offer while mostly the first part of the call would include resistant from the customer. Engage them first with the benefits and then impress them with the offer. The offer mainly will be the reason why you are making a call to set up the appointment.

    1. Engage on a Conversation

When on a call, you don’t always talk, you also listen. Sounding pleasant and interested in what the customer has to say always helps a conversation to flow spontaneously. However, remember to keep the conversation on topic as much as possible without sounding uninterested. Don’t forget to explain the reason of calling, in a clear manner. The duration of the appointment is a necessary mention since most people value their time. The technique in leading a good conversation is to ask open ended questions, paraphrase their answers and affirm it to them so they’ll pick up the habit of saying yes.

    1. Don’t Be Discouraged by a No

Giving up is a phrase that must not exist in appointment setting. Every call must be separated from each other; after all it was a different person at the receiving end. If a prospect says no, always evaluate what part of the call did not go well and work on it and use it if a similar situation happens again. Be positive and get positive results after.