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How To Use Your Customer's Voice To Create Powerful Content That Converts

How To Use Your Customer’s Voice To Create Powerful Content That Converts [GUEST POST]

How To Use Your Customer's Voice To Create Powerful Content That Converts

Attracting customers is no longer as simple as creating a compelling billboard campaign, or even a series of PPC ads. More and more, marketing has become about connecting with potential customers. With the Internet at play, this kind of connection requires content that speaks to the needs and desires of your target audience. Using this mindset, marketers can use their customer’s voice to create content that makes this connection.

 

Why Honest & Authentic Reviews Are Important In the First Place

The first step in using your customer’s voice to create powerful content is to actually encourage and gather authentic customer reviews. Without these quality reviews, you won’t have much of a foundation for creating powerful content.

But why are honest and authentic reviews important for companies? Word of mouth has always been the primary way that products and brands gain awareness, and this process has only grown exponentially with social media and user-friendly review platforms.

  • Reviews build credibility. The trend of relying on personal recommendations has not decreased just because people get their information online. In fact, one study shows that over 80% of people trust online reviews as much as their personal friends. That’s a huge number – and it shows how reviews build the credibility of your brand more than any marketing language ever could.
  • Reviews help your SEO. There’s still no exact science to perfecting Search Engine Optimization. But the experts agree: customer reviews on your website make it higher quality, and therefore more likely to be ranked higher on the results page.
  • Reviews give you authentic content. More than giving credibility to your brand and increasing your SEO ranking, quality reviews gives you a pool of content to pull from for marketing purposes. Reviews don’t have to remain on their platform – they can be used for landing pages, social media posts, videos, email blasts and more.

 

Tips for Using Your Customer’s Voice for Great Content

So you’re sold on the idea that authentic reviews can be a powerful source of content – but now what? How do you actually get started in using your customer’s voice to create powerful content that converts? We may not have an exhaustive guide handy for you, but you can start out by taking these tips to heart.

Tip #1: Don’t Be Afraid of Authentic Reviews

When you are first getting started, it can be tempting to cave paid reviews as an easy way to gain traction. But as with most things in life, the quick and easy route is not the best route in actually using your customer’s voice. Consumers can often tell the difference between fake reviews and genuine feedback. Taking the time to solicit honest, authentic reviews will prove worth it in the long run as you look for that powerful content. Similarly, incentivizing positive reviews can be damaging to what you’re trying to accomplish, even if it seems to give you a boost in the short term.

Tip #2: Identify All of Your Review Listings

It’s a lot harder to keep track of customer reviews and use them for content marketing if you don’t know where to find them. As you start out, take time to find out all of the places your company or product is listed and open to review. Using these review platforms, such as TrustRadius, you can make sure that your company is accurately represented on the Internet. Inaccurate information is a bad start for any customer, and can easily lead to a bad review. From there, you can get organized in following these customer reviews as they come in.

Tip #3: Feature Reviews on Your Landing Pages

This is where using customer reviews for content gets fun. When bringing reviews into the content marketing mix, it’s not enough to simply monitor reviews and respond on the same platform. Instead, you should actively look for ways to integrate insightful and positive reviews into your content marketing strategy. One of the most promising ways to do this is by incorporating reviews onto your landing pages. In some cases this can bo beyond including a review section at the bottom – you can actually feature a particularly insightful quote at the top of the page. Potential customers often respond better to this personalized approach than any sales copy you could come up with.

Related: The Anatomy of an Effective Landing Page for APAC Businesses [INFOGRAPHIC]

Tip #4: Engage in Social Listening

Knowing what your customer’s like (and don’t like!) will help you know what to focus on for marketing content. This is where social listening comes in. With more and more customers taking to the Internet to make their opinion known, the overlap between community management and customer relations has increased. By responding to comments, questions and complaints online you are not only opening up the door for more customer reviews – you are actually listening to your customer’s voice.

Related: Your Guide to a Successful International Social Media Campaign

Tip #5: Stay Engaged with the Review Process

Using your customer’s voice for content marketing is not a passive process. It actually takes quite a bit of work, even though it is work that pays off. Once you have the basics set up, make sure that you take the time to continue encouraging reviews, respond to reviews as they come in, and use the feedback you receive to inform your content creation. Over time, this will make your brand much more authentic.

 

Finding the Tools You Need to Create Powerful Content Using Your Customer’s Voice

If this process sounds involved, that’s because it is. But there are plenty of tools available for small and big businesses alike to get started in using their customer’s voice for content creation. Social media management tools will help you connect with your customers. Marketing tools will help you publish their voice. Collaboration tools will help you take a real project management approach to this process.

If you’re not sure which tools to start out with, online customer reviews can be a great place to start in identifying which software options will work for you. As long as you are doing your best to listen to your customers and translate their feedback into content, you’re on the right path.

 

Author’s Bio:
Brooklin Nash writes about the latest tools and small business trends for TrustRadius. When he’s not writing, you can find him reading YA dystopian fiction (with guilty pleasure) and cooking.


Check out our recently published Client Success Stories!


 

 

Looking to increase your leads?

Contact us or Dial +65 3159.1112

Add us on WhatsApp: +65 8232.2417

 

 

Grab a copy of our FREE EBOOK, The Ultimate Lead Generation Kit Ebook! Updated with links to the best and latest techniques that will help generate quality sales leads for your business

The-Ultimate-Lead-Generation-Kit-to-Jumpstart-Your-Business-2018-Edition

Components of Lead-generating LinkedIn Profile Page
B2B Lead Generation Channels and Tactics (and What Not To Do with Them)
How to Score Your Leads for Better Conversion (Featured Image)
How To Use Your Customer's Voice To Create Powerful Content That Converts

How To Use Your Customer’s Voice To Create Powerful Content That Converts [GUEST POST]

How To Use Your Customer's Voice To Create Powerful Content That Converts

Attracting customers is no longer as simple as creating a compelling billboard campaign, or even a series of PPC ads. More and more, marketing has become about connecting with potential customers. With the Internet at play, this kind of connection requires content that speaks to the needs and desires of your target audience. Using this mindset, marketers can use their customer’s voice to create content that makes this connection.

 

Why Honest & Authentic Reviews Are Important In the First Place

The first step in using your customer’s voice to create powerful content is to actually encourage and gather authentic customer reviews. Without these quality reviews, you won’t have much of a foundation for creating powerful content.

But why are honest and authentic reviews important for companies? Word of mouth has always been the primary way that products and brands gain awareness, and this process has only grown exponentially with social media and user-friendly review platforms.

  • Reviews build credibility. The trend of relying on personal recommendations has not decreased just because people get their information online. In fact, one study shows that over 80% of people trust online reviews as much as their personal friends. That’s a huge number – and it shows how reviews build the credibility of your brand more than any marketing language ever could.
  • Reviews help your SEO. There’s still no exact science to perfecting Search Engine Optimization. But the experts agree: customer reviews on your website make it higher quality, and therefore more likely to be ranked higher on the results page.
  • Reviews give you authentic content. More than giving credibility to your brand and increasing your SEO ranking, quality reviews gives you a pool of content to pull from for marketing purposes. Reviews don’t have to remain on their platform – they can be used for landing pages, social media posts, videos, email blasts and more.

 

Tips for Using Your Customer’s Voice for Great Content

So you’re sold on the idea that authentic reviews can be a powerful source of content – but now what? How do you actually get started in using your customer’s voice to create powerful content that converts? We may not have an exhaustive guide handy for you, but you can start out by taking these tips to heart.

Tip #1: Don’t Be Afraid of Authentic Reviews

When you are first getting started, it can be tempting to cave paid reviews as an easy way to gain traction. But as with most things in life, the quick and easy route is not the best route in actually using your customer’s voice. Consumers can often tell the difference between fake reviews and genuine feedback. Taking the time to solicit honest, authentic reviews will prove worth it in the long run as you look for that powerful content. Similarly, incentivizing positive reviews can be damaging to what you’re trying to accomplish, even if it seems to give you a boost in the short term.

Tip #2: Identify All of Your Review Listings

It’s a lot harder to keep track of customer reviews and use them for content marketing if you don’t know where to find them. As you start out, take time to find out all of the places your company or product is listed and open to review. Using these review platforms, such as TrustRadius, you can make sure that your company is accurately represented on the Internet. Inaccurate information is a bad start for any customer, and can easily lead to a bad review. From there, you can get organized in following these customer reviews as they come in.

Tip #3: Feature Reviews on Your Landing Pages

This is where using customer reviews for content gets fun. When bringing reviews into the content marketing mix, it’s not enough to simply monitor reviews and respond on the same platform. Instead, you should actively look for ways to integrate insightful and positive reviews into your content marketing strategy. One of the most promising ways to do this is by incorporating reviews onto your landing pages. In some cases this can bo beyond including a review section at the bottom – you can actually feature a particularly insightful quote at the top of the page. Potential customers often respond better to this personalized approach than any sales copy you could come up with.

Related: The Anatomy of an Effective Landing Page for APAC Businesses [INFOGRAPHIC]

Tip #4: Engage in Social Listening

Knowing what your customer’s like (and don’t like!) will help you know what to focus on for marketing content. This is where social listening comes in. With more and more customers taking to the Internet to make their opinion known, the overlap between community management and customer relations has increased. By responding to comments, questions and complaints online you are not only opening up the door for more customer reviews – you are actually listening to your customer’s voice.

Related: Your Guide to a Successful International Social Media Campaign

Tip #5: Stay Engaged with the Review Process

Using your customer’s voice for content marketing is not a passive process. It actually takes quite a bit of work, even though it is work that pays off. Once you have the basics set up, make sure that you take the time to continue encouraging reviews, respond to reviews as they come in, and use the feedback you receive to inform your content creation. Over time, this will make your brand much more authentic.

 

Finding the Tools You Need to Create Powerful Content Using Your Customer’s Voice

If this process sounds involved, that’s because it is. But there are plenty of tools available for small and big businesses alike to get started in using their customer’s voice for content creation. Social media management tools will help you connect with your customers. Marketing tools will help you publish their voice. Collaboration tools will help you take a real project management approach to this process.

If you’re not sure which tools to start out with, online customer reviews can be a great place to start in identifying which software options will work for you. As long as you are doing your best to listen to your customers and translate their feedback into content, you’re on the right path.

 

Author’s Bio:
Brooklin Nash writes about the latest tools and small business trends for TrustRadius. When he’s not writing, you can find him reading YA dystopian fiction (with guilty pleasure) and cooking.


Check out our recently published Client Success Stories!


 

 

Looking to increase your leads?

Contact us or Dial +65 3159.1112

Add us on WhatsApp: +65 8232.2417

 

 

Grab a copy of our FREE EBOOK, The Ultimate Lead Generation Kit Ebook! Updated with links to the best and latest techniques that will help generate quality sales leads for your business

The-Ultimate-Lead-Generation-Kit-to-Jumpstart-Your-Business-2018-Edition

Components of Lead-generating LinkedIn Profile Page
B2B Lead Generation Channels and Tactics (and What Not To Do with Them)
How to Score Your Leads for Better Conversion (Featured Image)
Problem with “Counter-Content”? Take these B2B Lead Generation Tips

Problem with “Counter-Content”? Take these B2B Lead Generation Tips

Problem with “Counter-Content”? Take these B2B Lead Generation Tips

So, you already have a social media campaign specifically for generating qualified B2B leads. You have provided it with articles and all the works for a nifty lead generation program.

But is there even any guarantee that what you feed your content platforms can actually produce your intended results?

A great deal about content marketing involves an ever present uncertainty. This is not surprising at all when you are targeting a market highlighted by the erratic behaviors of decision-makers. The point here is that it is always impossible to determine a content strategy that ties up loose ends.

Eager businesses, however, still undertake content marketing without using it effectively. Their activities only result in producing “counter-content,” or content that makes your business lose more than it can gain. Also, it can only foster negative sentiments about your company, pulling your credibility down along with your marketing campaign.

Any business in the industry has in some point experienced counter-content. Still, there are ways to remedy this and here they are:

Have a clear plan.

plan

 

 What do you intend to do with your content marketing arm? For branding and market awareness? For education and thought leadership?

Knowing the main purposes of your campaign can effectively help you in focusing your marketing endeavors on a particular goal, whatever that is.

 Related: Give your B2B Blog a Major Makeover with these Tips from Pardot

 

Determine a content platform.

social media

When it comes to content distribution, marketers instantly light up and say that social media is ideal.

No question about that, but in-person events as well as e-mail marketing should also be considered as these allow for direct audience engagement. Complemented by social media marketing, these platforms can prove best in generating quality B2B leads.

 

Related:Lead Generation Horoscope in the Year of the Monkey (for Singapore)

 

 

Do you know your social marketing goals?Check this out!

Outsource your lead generation.

Managing your blogs, landing pages and email distribution can be pretty daunting. It costs a great deal of your time, and not to mention the stress that comes along with tracking individual decision-makers.

Outsourcing your marketing operations to a trusted company on the other hand can streamline your processes, deliver reliable results, and free you from the tricky part of content personalization.

Related: Content Marketing Hacks: 5 Things You Should Be Writing for Cloud Buyers

 

 

Track your progress.

outsource

 

Marketing analytics should also be considered, since it is for determining the strengths and weaknesses of your campaign. Paying special attention to MQL volumes, conversion rates, pageviews and unique traffic can give you a glimpse of what works and what doesn’t.

This enables better planning that avoids the production of “counter-content.”

 

Related: Comprehensive Guide for Content Marketing in Malaysia 2016

 

 

 

 

Check out our Dummy’s Guide for Content Marketing!

Dummy’s Guide for Content Marketing

Read more sales and marketing tips for your campaign!

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