Information and feedback are two very important sources on which business moves are based. Telephone surveys are done if businesses need immediate knowledge of their customers’ thoughts on the company, its product, and/or services. Market research surveys done via the telephone is an indispensable tool for information gathering.
A telephone survey is a direct research tool that is reasonably reliable and inexpensive. It is wise and practical for businesses to launch a customer satisfaction survey or customer service phone survey and use the data gathered to plan more effective sales and marketing campaigns. But the question is “Does your team have the time to do interviews?”.
Phone survey companies offer a variety of phone survey services, phone market research, customer survey services, and customer service satisfaction surveys. Callbox, with its highly trained agents, do surveys over the phone to determine a company’s current market standing. Through a telephone survey, Callbox representatives interview the client’s customers and ask them the right questions to provide the market information that applies to the client’s business and/or industry. Our agents are trained to effectively collect as much valuable information as possible. Quality assurance analysts monitor all agents to ensure call quality. Our agents will follow a script that the client provides or one which was created for the client by our sales and marketing experts. Additionally, the progress of the campaign may be viewed through Callbox’s proprietary software Pipeline CRM.